CONTACT
Christine Travis, Communications Director
Grand County
Mobile: 970-531-0554
FOR IMMEDIATE RELEASE
GRAND COUNTY, COLO., November 20 — CodeRED emergency notification system is down due to a cybersecurity incident which caused a widespread outage. CodeRED is the system Grand County uses to send telephone calls, text messages and emails to quickly deliver critical information during emergencies.
This outage is not impacting other Grand County systems or data, and does not affect the 9-1-1 dispatch center.
Residents and visitors should be advised that if they signed up to receive CodeRED alerts, those alert messages are currently unavailable.
In the event of an emergency, the Grand County Sheriff’s Office and Office of Emergency Management will use FEMA’s Integrated Public Alert and Warning (IPAWS) system to notify the community. To receive IPAWS messages, your mobile phone must be set to allow wireless emergency alerts (typically found in advanced notification settings).
There is currently not an active incident or disaster in Grand County, Colorado. If an incident were to occur, until the CodeRED issue is resolved, emergency messages will also be shared using:
• The Sheriff’s Office and Emergency Management’s Facebook pages (@GrandCountySheriff and @GCEmergency)
• NOAA weather radios
• KFFR 88.3 FM
As a general best practice following cybersecurity incidents, residents who signed up for CodeRED should consider taking precautionary measures – such as updating passwords to other online accounts – if they used the same password for CodeRED.
Please do not call 9-1-1 or the Sheriff’s Office non-emergent number with questions about CodeRED. Questions about CodeRED can be directed to the County’s information line (970-725-3802), or emailed to OEM@co.grand.co.us.
Always call 9-1-1 in an emergency.
###