FAQs • Grand County, CO • CivicEngage

What do I do if my EBT card is lost or stolen?: If your EBT card is lost or stolen, call Customer Service toll free at 1-888-328-2656 or 1-800-659-2656 (TTY) to report it missing. Then, come into the Grand County Department of Social Services to obtain a replacement.

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Electronic Benefits Transfer (EBT) Card

1. When will my benefits be on my EBT?: View the EBT Payment Schedule webpage for details.

2. Can I use my EBT card in another state?: You can use your EBT card in any grocery store or retail location anywhere in the United States that has been authorized by the the USDA Food and Nutrition Service and displays the Quest logo.

Only Wyoming uses a different EBT card, called Smartcards. If you need to use your EBT card in Wyoming, do so at the larger chain stores that have their their own equipment to process both types of EBT cards.

3. How can I check the balance of my EBT card?: The easiest way to know your account balance is to keep your receipts. If you don't have your receipts, you may check your balance online at Colorado Quest Card.

You can also call Customer Service at 1-888-328-2656 or 1-800-659-2656 (TTY) . You are allowed 10 balance inquiry calls per calendar month.

4. Do I have to use all of my food assistance benefits the month I get them, or will they carry over into the next month?: Any benefits left at the end of the month in your food assistance EBT account will be carried over into the next month. Any benefits not used will be removed from the card after 365 days.

5. What do I do if my EBT card is lost or stolen?: If your EBT card is lost or stolen, call Customer Service toll free at 1-888-328-2656 or 1-800-659-2656 (TTY) to report it missing. Then, come into the Grand County Department of Social Services to obtain a replacement.