Medical Assistance

The renewal process checks to see if you still qualify for Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+).

Some members will be automatically renewed based on information we have. Other members will need to go through the renewal process.

If you are auto-renewed:

• You will get a letter several weeks before your renewal deadline saying your health coverage has been renewed.
• You may also receive a letter after you are renewed asking if your income information is correct. You must respond to this letter to continue qualifying for coverage.

If you are not auto-renewed:

• You need to go through the renewal process to see if you still qualify for Health First Colorado or CHP+.
• You will get a renewal packet in the mail and online at CO.gov/PEAK about 60-70 days before your renewal deadline.
• You must complete, sign, and mail or bring your renewal packet to Grand County Human Services by your renewal deadline.

You have several options to submit your packet. 

Electronically:

At Colorado PEAK

Using the Health First Colorado  app on your smartphone. You can download the app from either the Apple or Android app store. 

Options to submit your paper application:

• Email:  grand-jacksondhs@state.co.us

Please note, we do not recommended that you ever send us any documents containing sensitive information to us via email without encryption. If you need assistance sending an encrypted email there are options available for you. Please contact us at the office for more information (970-725-3331).

• In person / Drop Box: 129 E. Byers Ave. Hot Sulphur Springs, CO 80451
• Mail: PO BOX 204, Hot Sulphur Springs, CO 80451 
• Fax: (970) 725-3696

Health First Colorado has many types of programs to help Coloradans with different needs at different stages of their lives. The eligibility requirements vary depending on the program. 

To see if you may qualify, please click here to fill out an application online. 

Below are examples of a list of items you may want to gather before you start your application. 

Proof of:

• Identity
• Resources (things you own, for example: bank account statement, vehicle title, annuity contract)
• Social Security Number
• Citizenship or alien status
• Income
• Pregnancy
• Health insurance

Here are examples of changes you need to report:

• Household composition (did someone move away? Is there a new family member?)
• Income (did you start a new job? Did your income change?)
• Contact information (do you have a new phone number? New address?)

 After you tell us about your changes, we will need to see if you and your family still qualify for Health First Colorado or CHP+. If you no longer qualify, we’ll check to see if you still qualify for a tax credit to help purchase private health insurance through Connect for Health Colorado.

There are several options to report a change to your case.

Electronically:

Log on to your PEAK account by going to Colorado PEAK to report your changes. If you do not have a PEAK account, you can creat one at any time. 

Using the Health First Colorado  app on your smartphone. You can download the app from either the Apple or Android app store. 

• Email:  grand-jacksondhs@state.co.us

Please note, we do not recommended that you ever send us any documents containing sensitive information to us via email without encryption. If you need assistance sending an encrypted email there are options available for you. Please contact us at the office for more information (970-725-3331).

• In person / Drop Box: 129 E. Byers Ave. Hot Sulphur Springs, CO 80451
• Mail: PO BOX 204, Hot Sulphur Springs, CO 80451 
• Fax: (970) 725-3696

How can I check the status of my Health First Colorado application?

If you applied for Health First Colorado (Colorado’s Medicaid Program) or Child Health Plan Plus (CHP+), you can check your application status online through Colorado PEAK.

Even if you applied by mail, in-person, or over the phone, you can still create a Colorado PEAK account and find out the status of your application online. It may take up to 45 days — or up to 90 days if the application requires a disability determination — from the date your application was received for a case number to be assigned to you. Once you are assigned a case number, you can check your status and benefits online through Colorado PEAK. Get more information about your case number and where to find it.

How can I tell the Department to share my protected health information with a family member, friend, or other third party?

You may want us to speak with or share your health information with someone you choose to assist you with your Medical Assistance Program benefits.

• If you want to authorize the Department to share with your family member or close friend, use our Personal Representative Form. This authorization does not expire unless you choose an expiration date.  You will need to sign the form, have your Personal Representative sign the form and return it together with copies of your identification.
• If you want to authorize the Department to share your health information with an attorney, insurance company, advocate or assistant for a specific purpose, please use our Third-Party Authorization Form. This authorization expires in 1 year, unless you choose an expiration date. You will need to sign the form and return it together with copies of your identification.

How do I get behavioral health services?

If you need mental health and/or substance use disorder services, contact your Regional Organization. The Regional Organization serving Grand and Jackson counties is Rocky Mountain Health. 

How can I get my Health First Colorado card?

Option 1: The fastest way to get your card is by printing one from your home computer by logging into your account at Colorado PEAK. For detailed help see: How can I print a Health First Colorado card through PEAK?

Option 2: If you are a current Health First Colorado member and you have a Colorado PEAK accoun, you can view your card from the Health First Colorado mobile app. 

Option 3: By contacting Grand County Human Services via email grand-jacksondhs@state.co.us or by phone at 970-725-3331. Once your request is processed, the card will be mailed to your address on file and should arrive within two weeks. 

Option 4: You can call the Member Contact Center to request a card be mailed. When calling, choose option 5 to speak to a representative about ordering a replacement Health First Colorado card. Once you’ve completed the process the card will be mailed to the address on file and should arrive within two weeks.

How can I get the Health First Colorado Member Handbook?

Click here to access the handbook. 

How do I transfer my case to Grand County?

Please contact your current county and request your case to be transferred to Grand County. 

For additional information, visit Health First Colorado’s full list of Frequently Asked Questions.