Dream Retreat - part 1 in the training series

If you are ready to create a Disney Way Customer-Centric Culture, build a collaborative team, and take your organization to new levels of excellence, this is one hands-on workshop you must not miss!

You will learn how to:

Create a Story that defines your organization in terms of magical dream-come-true moments for customers
Develop Values that drive decision-making
Prepare Codes of Excellence that define specific behavioral expectations for all employees
Storyboard – a unique problem solving technique that helps unleash the creative energy of a team as they develop innovative ideas and solutions to complex problems
Use the Myers Briggs Type Indicator for leadership development, team building, career selection and personal development
Develop a Roadmap for Change, a plan for becoming a Disney Way customer-centric organization
Inspire employee loyalty and reduce turnover through the “Brain Trust” process

In addition to the 3 days of classroom experience, over the next six months, Bill will conduct three 90-minute question and answer sessions pertaining to your implementation efforts.

Next Spring, Bill will conduct a half-day follow-up reunion session at the Grand Lake Center.

Schedule

October 17 – 19, 2016

Monday, October 17, 2016 – 1 pm to 4:30 pm
- Welcome Reception 5 pm to 7 pm
Tuesday, October 18, 2016 – 9 am to 5 pm
Wednesday, October 19, 2016 – 9 am to 1 pm

October 24 - 26, 2016 (Public Sector)

Monday, October 24, 2016 – 1 pm to 4:30 pm
- Welcome Reception 5 pm to 7 pm
Tuesday, October 25, 2016 – 9 am to 5 pm
Wednesday, October 26, 2016 – 9 am to 1 pm

Register